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How do I know what size to buy?
I can’t find the item I’m looking for. How can I search for it?
What if the item(s) I want to purchase are not in stock when I place my order?
I’ve placed my order but I have not received an email confirmation?
How can I pay for my goods?
How secure are my credit card details?
When entering my credit card details I was asked for a ‘Security Number’, tell me more?
Will you charge sales tax on my order?
How much will the delivery cost?
The following delivery costs apply to all points in Canada with our express delivery service.
All amounts exclude tax.
Do you deliver to my area?
How long will delivery take?
How can I track the delivery status of my order?
How do I return or exchange item(s)?
If you are not completely satisfied with items you have ordered from our online store you can return or exchange them providing:
Return delivery charges are the responsibility of the customer; however a pre-addressed label and return instructions are included with every purchase for your convenience.
Please note. The Return Policy for our retail stores is different to that of the online site. For further information about the Return Policy at our stores CLICK here
Can I return goods purchased through the from Toni Plus Online to a Toni Plus store location?
16-1140 Sheppard Ave West, North York, ON, M3K 2A2 as indicated on the return shipping label enclosed with your purchase. This will ensure that you are credited properly for the return.
Can I return goods purchased at a Toni Plus store location to Toni Plus Online?
What do I do if goods are delivered damaged?
Why isn’t my browser working with your site?
Toni Plus is committed to protecting your privacy, and takes its responsibilities regarding the security of user information very seriously.